To better understand and meet the needs of our customers, we have listed some frequently asked questions below. If none of these help, please do not hesitate to contact us, and we will do everything possible to address any and all questions and concerns.
Q. Are samples of the products available?
A. Yes. We offer free samples of products to our customers. The client only has to pay for shipping fees. Shipping methods include TNT, UPS, DHL, or FedEx.
Q. Do you provide customized services?
A. Yes. All product details are completely customizable for the client, including color, printing, logo, size, thickness and packaging.
Q. Do you charge a sample fee for customized products?
A. We offer accurate and reasonable production fees, as well as production time for the sample in accordance with customer requirements. The sample fee covers logo manufacturing costs, bank charges, express fees, and other related fees. Customers are not charged for extra items.
Q. If I place an order, do I get my sample fee back?
A. This depends on the quantity of the order laced. If the order requires more than 3 tons of raw materials, the sample fee will be returned.
Q. Is KKloonga factory or trade company?
A. KKloongis a professional manufacturing factory, producing a variety of plastic products.
Q. If I want to know the final offer, what information or documents do I need to provide?
A. Please include all requirements about materials, size, thickness, gram weight, color, logo, packaging, and quantity. The more detailed your information, the more accurate our final offer will be.
Q. Can I visit KKloongand have a tour of the company?
A. Yes. We welcome visitors at any time.
Q. What payment methods do you accept?
A. We use a T/T payment-30% as a down payment, and a 70% balance when you receive the final bill. 30% T/T is also deposited in advance, and 70% is paid before shipment.
Q: How do you process orders?
A: Pictured here is our order process.